Return and Cancellation Policy
The General Terms & Conditions shall be read in conjunction with the present Return and Cancellation Policy.
1. Availability of Products
1.1. If any of the products and/or services are not available, the customer will be contacted via e-mail or/and by telephone, within a reasonable time from the placement of the order, so as to be informed on the possible delivery time and/or provision. In such a case, the customer has the possibility, if he/she deems that this period is not satisfactory, to request the withdrawal of the order of the said product and/or service. The rest of the order can be executed normally, unless the customer cancels it.
2. Product Returns or changes
2.1. SNAP accepts product returns or changes within fourteen (14) calendar days from the date of delivery of the product to the customer and full refund, provided that:
i. The product is intact and sealed by the manufacturer or the store and/or with the company’s safety tape and accompanied with all accessories and gifts that were included with any offer, and
ii. In all cases, the return or change request is accompanied by the original proof of purchase of the product.
2.2. You also have the option, instead of receiving the refund to swap the item with another that has the same or higher value (by paying the difference).
2.3. It is clarified that the Company does not accept the return and/or the change of any products that have been opened or used, unless it concerns the right to withdraw as mentioned below. It is further clarified that products that have been broken at fault of the customer cannot be returned or changed.
2.4. The refund will exclude any amounts corresponding to the customer’s use labor and / or delivery fees and/or any service installation fees or cost of consumables and/or any other similar cost.
2.5. It is the customer’s responsibility to return the appliance to the store. If this is impractical we will return it and the customer will pay the delivery fee.
2.6. If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and follow the instructions. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
3. Return of defective products
3.1. The return of any product that the customer considers defective, should be done in its original packaging and with all the parts that came with the product, manuals, etc, in anyone of SNAP’s stores.
3.2. The return of the product should be done by the customer in one of SNAP’s shops, who should fill in and sign a relevant fault report form to be sent for a technical inspection, where it will be determined whether the product in question is defective or not.
3.3. In the event the product is found to be defective, then the customer is entitled to the following remedies with a priority order as appears below:
(i)Product repair
(ii) Product replacement
(iii) Price reduction
(iv) Cancellation of the agreement and full refund
3.4. In case the device is covered by the defective product return policy, the customer will not be charged the shipping costs. In any other case the shipping costs are borne by the customer.
3.5. It is clarified that the return of defective products only applies to products that are within the warranty period.
4. Right of Withdrawal
4.1. Customers whose Agreement was not completed in a SNAP store, according to relevant legislation, has the right within a period of fourteen (14) days (from the date of delivery of the product) to withdraw from the Agreement without stating the reasons and without any charge other than the direct cost of returning the product, as described below.
4.2. In the event that the customer wishes to exercise the right of withdrawal he/she must inform SNAP in writing via email: info@snapelectrics.com
4.3. Once the right of withdrawal has been successfully exercised, SNAP will refund the customer all money received under the agreement (excluding any amounts corresponding to the customer’s use labor and / or delivery fees and/or any service installation fees or cost of consumables
and/or any other similar cost), using the same means of payment used by the customer for the original transaction free of charge, unless otherwise agreed between the Parties.
4.4. The customer can return the product, immediately by exercising the right of withdrawal and within the period of fourteen (14) days, by hand in any SNAP store and only after SNAP will proceed with refund.
4.6. It is noted that the customer has the right to examine the products to determine the nature, characteristics and function of the products, handling and controlling them in the same way as he/she would in a SNAP store. SNAP considers that the examination of the product to determine its nature, characteristics and function should not under normal circumstances exceed a total of 30 (thirty) minutes of operation of the product. However, if the customer has used the product in such a way that it exceeds the initial examination of a product and / or has caused any damage to the product, SNAP has the right to claim compensation for the reduced value of the product resulting from such use and may deduct such compensation from any refund due to the customer as a result of such use. It is noted that upon receipt of the product, SNAP will proceed to check and inspect the product and will inform the customer about any reduced value that will be deducted from any refund that the customer may be entitled to. Ιf the product is totally damaged at the fault of the customer, no refund will be made.